Privacy Policy

Clocean Private Limited ("Clocean", "Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect information when you use our websites, Virtual Reality (VR) experiences, Augmented Reality (AR) applications, mobile applications, software, platforms, products, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

Depending on how you use our Services, we may collect the following categories of information:

1.1 Personal Information

We may collect information that can identify or reasonably relate to you, including:

• Full name
• Email address
• Mobile or telephone number
• Postal or billing address
• Account login information
• Organization or company information
• Payment and transaction-related information
• Information provided through customer support

1.2 Device and Technical Information

When you access or use our Services, we may automatically collect certain technical information, such as:

• Device type and model
• Operating system and version
• Application version
• Unique device identifiers
• IP address
• Browser type
• Language and time zone
• Crash reports and diagnostic information
• Usage and performance data

1.3 AR and Camera Data

Certain AR features may require access to your device camera. Camera access may be used to enable augmented reality experiences, object recognition, spatial understanding, image placement, or other interactive features.

Unless specifically stated otherwise for a particular Service, camera access is used to provide the requested AR functionality and is not intended to be used for continuous surveillance.

1.4 VR and Motion Data

Our VR applications may process information from compatible VR devices, controllers, motion sensors, headsets, or similar hardware to provide immersive experiences.

This information may include device orientation, movement, controller inputs, interaction data, and other technical information necessary for the VR experience.

1.5 Location Information

Some features may request access to approximate or precise location information. Location data may be used to provide location-based features, services, content, or experiences.

You may be able to disable location access through your device settings. However, disabling location permissions may affect certain features of the Services.

1.6 User-Generated Content

If our Services allow you to upload, create, capture, or share images, videos, audio, 3D models, text, AR content, VR content, or other materials, we may process such content to provide the requested functionality.

You are responsible for ensuring that you have the necessary rights and permissions to upload or share any content through our Services.

2. How We Use Your Information

We may use information collected through our Services for purposes including:

• Providing, operating, and maintaining our Services
• Creating and managing user accounts
• Providing AR and VR experiences
• Processing transactions and payments
• Responding to customer inquiries and support requests
• Improving application performance and user experience
• Detecting and preventing fraud, misuse, and security threats
• Monitoring technical performance and system reliability
• Sending important service-related communications
• Personalizing features and content where applicable
• Conducting analytics and research
• Complying with applicable laws and legal obligations
• Protecting our rights, property, and users

3. Camera, Microphone and Device Permissions

Our applications may request permission to access certain device features depending on the functionality you choose to use.

• Camera: Used for AR experiences and related visual features.
• Microphone: Used for voice communication, voice commands, or audio features where applicable.
• Location: Used for location-based features where applicable.
• Storage: Used to save or access files, media, or content where required.
• Motion Sensors: Used to enable VR/AR movement and interaction features.
• Bluetooth: Used where necessary to connect supported devices or accessories.

You can manage or withdraw certain permissions through your device settings. Some features may not function correctly if required permissions are disabled.

4. Cookies and Similar Technologies

Our websites and online Services may use cookies, pixels, local storage, and similar technologies to improve functionality, understand usage patterns, remember preferences, and analyze website performance.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of our websites.

5. Analytics and Third-Party Services

We may use third-party service providers for analytics, application monitoring, cloud hosting, payment processing, authentication, customer support, communication, and other business functions.

These third parties may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.

Our Services may also integrate third-party platforms or services. Their use of information may be governed by their own privacy policies.

6. Payment Information

If you purchase products or services from us, payments may be processed through third-party payment providers.

We may not directly store complete payment card information. Payment information may be collected and processed by the applicable payment service provider according to its privacy policy and security practices.

7. How We Share Information

We do not sell your personal information as a standalone product. We may share information in limited circumstances, including:

• With service providers that help operate our business
• With payment processors and financial service providers
• With cloud hosting and technology infrastructure providers
• With analytics and performance monitoring providers
• When required by law or legal process
• To protect the rights, safety, and security of users or the Company
• In connection with a merger, acquisition, restructuring, or sale of assets
• With your consent or at your direction

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill the purposes described in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

10. Children's Privacy

Our Services are not intended for children under the age required by applicable law to independently consent to data processing.

We do not knowingly collect personal information from children without appropriate parental or guardian consent where such consent is legally required.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Requesting restriction of certain processing
• Objecting to certain processing activities
• Withdrawing consent where processing is based on consent
• Requesting a copy of certain personal information

To exercise applicable rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

12. International Data Transfers

Depending on the location of our users and service providers, personal information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled in accordance with applicable data protection requirements.

13. Third-Party Links

Our Services may contain links to third-party websites, applications, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. Where required by applicable law, we may provide additional notice.

15. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, please contact us.

16. Consent

By using our websites, applications, VR experiences, AR applications, and related Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of information as described herein, subject to applicable law.